Mumbai, Sep 16: Passengers in premium trains will soon be able to rate the food served by Indian Railways. According to a senior official, passengers can record their feedback through the online form given on the tablet. The Indian railways serve food to 11 lakh passengers, daily, during the journey.
According to an official, 100 tablets have been given to IRCTC’s onboard supervisors so far. Through these tablets, feedback will be taken in different zones of the railways. Besides, the information about the food, the staff’s behaviour, the quality of food information will also be recorded, reported Dainik Bhaskar.
IRCTC spokesperson Pinakin Morawala said that the first trial of these tablets was done in Ahmedabad-Delhi Rajdhani Express on Thursday. The system will be officially launched in Mumbai in the next few weeks. (ALSO READ: Railways to run Puja special trains)
Pinakin said that IRCTC currently tracks feedback from the consumers through the online reservation book or Twitter handle. Passengers can also call on 139 and register their complaint about the food quality.
Railways are also considering the offline version of this scheme to deal with poor network and internet problems. The tablet’s software will record things such as names, phone numbers, train details. There will be some questions related to food and behaviour of the railway staff. (ALSO READ: Mumbai Local Trains Killed 3,880 Since Jan 2016; More Than Terrorist Attacks)
Pinakin said that the new system will help the Railways to understand and solve problems related to eating and staffs behaviour. The arrangements of passenger will also be met. The customer’s settings can be rated and the grading of suggestions will also be done, he added.
He said that if the rating is 3 or less than 3, specific questions will be asked to passengers ahead of the test, appearances and other problems.