New Delhi, Nov 13: Budget airline, IndiGo‘s staff got involved in yet another embarrassing incident as a wheelchair-bound passenger fell off when a staffer was assisting her in movement. The passenger sustained minor injuries. The management has apologised to the woman.

“We apologise to Urvashi Parikh Viren for the mishap that occurred at the Lucknow Airport yesterday at 8 pm,” the airline said in a statement.

“Our IndiGo representative was pushing her wheelchair towards the arrival hall. As he was guiding her wheelchair through a vehicular lane, which was dimly lit at that time of the night, her wheelchair got stuck in a deep crack on the tarmac and lost balance and she fell off her wheelchair,” the airline clarified. (Also read: IndiGo Brawl: Here’s What Actually Happened at Delhi Airport on October 15)

It said that Parikh was injured and rushed to the doctor at the airport–she was given first aid. The passenger has not lodged any complaint and has said that the accident was not caused due to a human error. The airline promised to deal with passengers with empathy.

Indigo was recently involved in an ugly controversy when airline staffers misbehaved and manhandled a passenger at the tarmac of the Indira Gandhi International Airport. The staffers forcibly stopped the passenger from boarding a shuttle after his argument with a ground staff. Later, the passenger was pinned to the ground and throttled. It had to issue a public apology and to explain its position to the ministry of civil aviation. Company’s CEO called the incident regretful and said the main instigator was sacked for provoking the scuffle.

“I acknowledge the unpleasant experience our passenger went through, while engaging with our staff at Delhi airport. My personal apologies as this does not reflect our culture. I had personally spoken to the passenger and asked for an apology,” the company’s top officer had said.