Vistara aircraft in Bengaluru, Photograph Courtesy: Venkat Mangudi/Wikimedia Commons
TripAdvisor®, the world’s largest travel site* from reviews to bookings,today announced the winners of its Travellers’ Choice® awards for airlines, identifying travelers’ favorite carriers around the globe. For 2018, Singapore Airlines was named the number one airline in the world and Vistara ranked as the best Indian carrier. Award winners were determined using an algorithm that took into account the quantity and quality of airline reviews and ratings submitted by travelers worldwide, over a 12-month period on TripAdvisor Flights. ALSO SEE 10 airline secrets air-hostesses don’t ever tell you!
Following the success of last year’s inaugural Travellers’ Choice awards for airlines, the 2018 award categories expanded to honor 69 airlines that provide exceptional value and service across the world. In addition to the world list, the Traveler’s Choice awards recognize the best airlines in seven regions including Asia, Europe, North America, Latin America, South Pacific & Oceana, Africa & Indian Ocean, and the Middle East.The awards also recognize the top airlines in four distinct service classes: International First Class, Business Class, Premium Economy, and Economy. The hallmarks of Travellers’ Choice award winners are outstanding service, quality and value.
“We are thrilled to announce the second edition of Travellers Choice Awards for Airlines. The growth of the airline industry has led to travellers becoming more discerning and expecting superior service standards from the players. This list will surely help travelers seek out carriers that deliver value and a quality experience” said Nikhil Ganju, Country Manager, TripAdvisor India. “Many congratulations to Vistara and Indigo on emerging winners in their respective categories and impressing travellers with great experience, service and value, not only within the country but in Asia as well.” DO SEE REVEALED: Top 5 flight hacks by air hostesses that’ll make air travel more comfortable!
Leslie Thng, Chief Executive Officer, Vistara, said, “We are truly humbled to receive such glorious honors. It is incredibly satisfying to see our customers acknowledge the sincere efforts of our employees, especially the frontline staff and crew, in their unprejudiced reviews, and rate us amongst the highest in the world on TripAdvisor. Winning such prestigious accolades despite being the youngest full-service carrier in the country with a relatively smaller scale speaks much of our deep-rooted passion for delivering an exceptional flying experience to thousands of customers every single day. We are confident that the ‘new feeling of flying’ with Vistara is only going to get better in the days ahead.”
Winners from India
Best Airline India – Vistara
Best regional Carrier Asia – Vistara
Traveler’s Choice Winner Economy Class Asia – Vistara
Best Asia low cost carrier – IndiGo
Among the global top 10, Asian carriers dominated with four airlines on the list (Singapore Airlines, Japan Airlines, EVA Air and Korean Air); followed by the Middle East with two airlines (Emirates and Qatar Airways).
Top 10 Airlines in the World
1. Singapore Airlines, Singapore (READ Singapore travel guide: Best places to visit and best places to eat in Singapore)
2. Air New Zealand, New Zealand
3. Emirates, United Arab Emirates
4. Japan Airlines, Japan
5. EVA Air, Taiwan
6. Southwest Airlines, United States
7. Jet2.com, United Kingdom
8. Qatar Airways,Qatar
9. Azul, Brazil
10. Korean Air, South Korea
Class of service Global Winners
Best First Class: Singapore Airlines,Singapore
Best Business Class: Qatar Airways,Qatar
Best Premium Economy: Air New Zealand, New Zealand
Best Economy: Singapore Airlines, Singapore
Winners were based on airline reviews submitted on TripAdvisor Flights or via one of TripAdvisor’s review collection partners from February 2017 to February 2018.