Bad news for Swiggy customers, company takes BIG decision, increases platform fees by Rs…, will it affect 2 million orders?

According to Swiggy it's a small increase for them, but can give a big boost for the company’s weak financials.

Swiggy Platform Fees Hike On Independence Day, food delivery giant Swiggy increased its platform fee from Rs 12 to Rs 14 per order. The new rates already took effect on August 15, 2025. The company, which delivers over 2 million orders daily, says the hike is aimed at strengthening its financial position as order volumes rise during the festive season.

Swiggy Increases Platform Fees

Swiggy first introduced a platform fee in April 2023 at just Rs 2 per order. Since then, it has gradually increased, reaching Rs 14 now. Despite the repeated hikes, order volumes have not been affected.

While a Rs 2 increase may seem small to customers, for a company like Swiggy it translates into huge gains. At current order levels, the new fee could generate an additional Rs 2.8 crore per day, Rs 84 crore per quarter, and Rs 336 crore annually.

Swiggy Financial Performance

According to Moneycontrol, the hike comes during the festive season when food ordering spikes. However, it is unclear whether Swiggy will roll back the fee to Rs 12 after the season ends. In the past, the company has kept higher rates even after special occasions. Last time during the New Year period, the fee was raised and never reduced after observing no drop in order volumes.

In terms of financials, Swiggy reported a loss of Rs 1197 crore in the April–June 2025 quarter, a 96% jump compared to a loss of Rs 611 crore in the same period last year. Revenue, however, grew 54% to Rs 4,961 crore from Rs 3,222 crore a year earlier. 

Its food delivery business expanded by 19%, while its quick commerce arm, Instamart, grew by around 108%. The company’s total order value rose 45% to Rs 14,797 crore, but expenses also climbed sharply from Rs 3,908 crore to Rs 6,244 crore.

This latest fee hike means customers will now pay Rs 2 more per order. Swiggy says the change will help improve its services, but for customers.