Big relief for IndiGo passengers as airline offers refunds and…; Here’s how to initiate refund

IndiGo on Saturday, 06 December 2025, announced that it will fully refund all bookings cancelled between December 5 and December 15.

New Delhi: The IndiGo Airlines has offered refunds and cancelled rescheduling fees after the Centre passed an order to the airlines on cancellations, which has put hundreds of passengers in a tough situation.

Reportedly, the Ministry of Civil Aviation directed IndiGo to issue refunds by December 7, following which IndiGo on Saturday, 06 December 2025, announced that it will fully refund all bookings cancelled between December 5 and December 15 and will offer a waiver on all cancellation and rescheduling requests.

IndiGo issues statement

“In response to recent events, all refunds for your cancellations will be processed automatically to your original mode of payment. We will offer full waiver on all cancellations/ reschedule requests of your bookings for travel between 5 December 2025 and 15 December 2025. We are deeply sorry for the hardships caused,” IndiGo said.

pic.twitter.com/hbw70EsPZz

— IndiGo (@IndiGo6E) December 6, 2025

What did the government say?

IndiGo Airlines has been directed by the Ministry of Civil Aviation to issue refunds by December 7 to passengers who had to suffer due to mass cancellations and delays caused by operational disruptions of the airline over the past few days.

“The Ministry has mandated that the refund process for all cancelled or disrupted flights must be fully completed by 8:00 PM on Sunday, 7 December 2025. Airlines have also been instructed not to levy any rescheduling charges for passengers whose travel plans were affected by cancellations,” the ministry said in a statement.

“Any delay or non-compliance in refund processing will invite ‘immediate regulatory action,’” said the Ministry.

How to request refunds for cancelled flights of IndiGo and Air India

In case IndiGo Airlines or Air India cancels your flight due to operational issues, you have two options:

1. Request a refund: Go to the airline’s Manage Booking section on the website or the mobile app. Submit a refund request.
2. Reschedule the flight: Use the self-service re-accommodation tool on the airline’s website, or click the reschedule link sent to your registered email when the cancellation notification is issued.

Refunds are usually processed back to the original mode of payment. However, it may vary depending on the reason for flight cancellation.