From Domino's Pizza, Haier Appliances, FirstCry.com, to Rapido: Govt warns THESE 10 companies of strict action, here's why
If you have a grievance regarding a company's service, you can register it online. The National Consumer Helpline (NCH) provides a WhatsApp number for this purpose. The NCH WhatsApp number is 8800001915.
From Domino's Pizza, Haier Appliances, FirstCry.com, to Rapido: Govt warns THESE 10 companies of strict action, here's why
The Ministry of Consumer Affairs has issued a stern warning to 10 companies against whom the highest number of complaints have been registered on the National Consumer Helpline (NCH) this financial year. The ministry has instructed these companies to either become Convergence Partners on the NCH platform, ensuring timely resolution of complaints, or be prepared to face a detailed investigation.
For companies that are Convergence Partners on NCH, complaints are forwarded to them in real time, allowing resolution within 30 days. Currently, 1,009 companies are Convergence Partners.
What's the whole issue?
A senior official stated, "Many companies close complaints without actually resolving them. Some claim that the issue is not covered under their policy. The companies with the highest number of complaints have been warned to prepare for strict action."
Companies with the most complaints
The Ministry of Consumer Affairs has compiled a list of 10 companies with the highest number of complaints. These include Delhivery Limited, Electronicscomp.com, Domino's Pizza, Haier Appliances, FirstCry.com, Thomson India, M&M, Rapido, Orient Electric, and Symphony Limited, according to a report in navbharattimes.
How to register a complaint?
If you have a grievance regarding a company's service, you can register it online. The National Consumer Helpline (NCH) provides a WhatsApp number for this purpose.
The NCH WhatsApp number is 8800001915. You can send a message to this number from the comfort of your home to report poor service by any company. If you have any related photos or videos, you can also share them via WhatsApp on this number.
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