New Delhi: Panic griped HDFC Bank account holders on December 2 as many of them were not able to access their online account and other services being provided by the bank.
Customers taking to Twitter complained that online banking services were not functioning. They also alleged that they are not able to use the services on the bank’s app for the past few hours.
However, replying to the query of customers, the HDFC Bank said in a statement that because of the technical glitch, the trouble for online access has started. However, experts of the bank are working to fix the issue as soon as possible, the bank said.
“Due to some technical glitch, some of our customers are having trouble logging into our net banking and MobileBanking App. But nothing to worry as our experts are working on it on top priority, and we’re confident we’ll be able to restore services as soon as possible,” the HDFC Bank said in a statement.
For customers who kept trying to log in to their account, the page on the bank’s site just read as “The NetBanking system is busy processing heavy load from currently logged in customers, request to try after some time.”
Last month, the HDFC Bank had cautioned its customers to be aware of some fake messages that are being sent in bulk by certain fraudsters to them. To make sure that the customers don’t lose any money, the bank had issued a warning letter to all its customers.
The matter was, however, informed to Securities and Exchange Board of India (SEBI) about the fraudulent incidents where the scamsters allegedly target the HDFC customers involved in stock market trading.
An e-mail sent by HDFC read as “With reference to the captioned subject, we wish you inform that it has been brought to the notice of SEBI by Central Economic Intelligence Bureau, Department of Revenue, GOI, that certain fraudsters are collecting data of customers who are already into trading either in NSE / BSE and send them bulk messages on the pretext of providing investment tips and luring them to invest with them in their bogus firms by promising huge profits.”