New Delhi: A Reserve Bank team is probing the incident of a technical glitch faced by HDFC Bank on December 2 and 3 which impacted online banking, stated a report.
RBI’s deputy governor MK Jain on Thursday said that the apex bank is cognizant of the problem. He was quoted by news agency PTI as saying, “Our team has gone to really identify the reasons and find out what we can give them (HDFC Bank) as a direction.” It must be noted that the ‘technical glitch’ had occurred at a time when the customers were supposed to receive their salaries. Thus further investigation in the incident is underway.
On Tuesday, several media reports stated that the technical glitches were still continuing. Issuing a clarification on these reports, Jain noted that the bank services are fully restored.
City-headquartered lender HDFC has the highest number of salary accounts and its clientele includes 2.9 crore debit cardholders and 1.3 crore credit card customers, stated news agency PTI.
Earlier, the bank claimed that a majority of its customers were using online banking and other digital means for banking. After the services went down, irate customers took to social media platforms to vent their ire at the bank. It can be noted that HDFC Bank customers had also faced difficulties in accessing accounts a year ago when it introduced a new version of its mobile app.
(With agency inputs)