Thinking of flying Jet Airways, think again as you might not be able fly at all. I was a passenger on Jet Airways flight 9W 7006 Delhi to Mumbai on 4th June, 2015. We left for the airport in time and reached the airport 1 hours 15 minutes in advance.
We checked-in, met Jet staff and they gave us no information about the delay. When we reached the departure gates and asked the time for boarding, they told us that flight is delayed by one hour and 30 minutes. We were shocked – no SMS, no information and suddenly this one and half hour delay for a one hour 40 minutes flight. How can an airline not know about a delay of one hour 30 minutes. The connecting flight must have been grounded much earlier for this kind of delay. They told us that it is due to weather.
But they could have sent us an SMS for the delay, but no! Told us while checking-in, no! And no information till we actually went to the departure gate.
We asked for options – they said we can give a refund. I tried to check other flights on the mobile and I found an open flight at 8:30 pm with Indigo and I asked the departure head of Jet Airways – if we can get the refund as I am booking another flight. She confirmed. I was about to book the flight and was just making the payment through net banking as she came back running and told me that she will get us on the same flight. I asked her, are you sure that we will get the ticket as we are getting the ticket. She said, 100% sure, now you go with my colleague and she will help you get the boarding card.
And we went with the lady to counter number 41 of Jet Airways. Where the lady took our Jet boarding passes and said, we do not know how many tickets are there, we will try to accommodate you. I was shocked, I had the ticket, I had the option and the departure head stopped me. I told her that I had almost booked the ticket and your colleague stopped, what kind of unprofessional conduct is this? And after that there was completely shamelessness pandemonium for an hour. We were misguided, harassed and told different versions by different people.
We were the first ones to give our boarding pass, and 25 people got boarding passes for the next flight and we were really nervous when will our turn come. After lot of fighting, we went to Indigo counters where we founded that our Jet boarding passes were kept aside unattended. We again made a noise about it and then finally got the passes. It was a terrible experience. Shame on Jet Airways! A completely unprofessional organization.
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