New Delhi: In appeasement mode, over a week after one of its flights had to make an emergency landing after losing cabin pressure, Jet Airways has offered complimentary domestic round-trip tickets and flying benefits to each of the 166 passengers on board Mumbai-Jaipur flight 9W 697, said a report on Tuesday. Several passengers had complained of ear- and nose-bleed as the pilots reportedly forgot to switch on the system to maintain cabin pressure. The airline has sent out personal emails on September 27, apologising to the passengers, reported The Indian Express. Also Read - ED Raids Jet Airways Founder Naresh Goyal For Alleged Money Laundering, Books Him Under PMLA
On September 20, as many as 30 passengers on board the flight suffered bleeding from the ears and nose after the cabin lost pressure at 13,000-14,000 feet. The mail said, “The incident in the passenger cabin was unfortunate and your disappointment is entirely justified. While the flight turned back from its intended route and landed safely at Mumbai, we are concerned that some of our guests on board 9W 697 experienced ear and nose-related issues.” Also Read - Ex-Jet Airways Chief Vinay Dube Joins Low-cost Carrier GoAir as Advisor
The airline has offered a return Economy class ticket on its domestic network for a non-stop flight. Each passenger can redeem the offer for themselves or nominate a beneficiary for the same till March 31, 2019. Also, the airline has offered to credit 25,000 JP (Jet Privilege) Miles to their frequent flier account, that can help them buy certain flying benefits and privileges on the flight. Also Read - Jobless Jet Airways Ex-Employee Moves SC to Spare Him From Paying Maintenance to Wife
But passengers are anything but happy, said the report. “We were in a dire situation in the flight where we almost suffered death. The airline responds to our situation by offering us a complimentary ticket. I am not going to redeem the ticket as I find it very irresponsible on part of the airline,” said Darshak Hathi from Goregaon. Hathi said he wanted to approach the consumer court to seek redressal. “I am in touch with a few other passengers who travelled on that flight and we plan to move the consumer court,” he added.
The airline also informed the passengers that it had completed its internal inquiry into the incident while the Directorate General of Civil Aviation (DGCA), which is investigating the incident, is expected to send a preliminary report on the cause of the incident to the Ministry of Civil Aviation soon. The airline also informed the passengers that five cockpit members and aircraft maintenance engineers had been suspended.