New Delhi: The country’s largest carmaker Maruti Suzuki India (MSI) on Friday said it has rolled out a set of detailed standard operating procedures (SOPs) for its over 3,800 service centres across 1,914 cities in the country, amidst the coronavirus pandemic. Also Read - Maruti Suzuki India Resumes Operations at Manesar Plant on Single-shift Basis
The SOPs adhere to all the advisories and guidelines stipulated by the state and central governments, and are devised to ensure safety and well being of the customers and staff, MSI said in a statement. Also Read - Maruti Suzuki India All Set to Resume Operations at Manesar Plant From May 12
“The company is committed to taking every possible effort to ensure the safety of customers visiting the service centres,” MSI Managing Director and CEO Kenichi Ayukawa said. Also Read - COVID-19 Relief: Maruti Suzuki Ready to Deliver First Batch of 1,000 Ventilators Today
With social distancing as the new normal, the company encourages its customers to avail convenience and safety of doorstep services such as – ‘Service on Wheels’ and ‘Pick and Drop’, he added.
With these service initiatives, customers need not step out of their homes for car servicing, Ayukawa said.
As per approval from competent authorities, more than 2,000 MSI workshops are already active to take care of customer service needs across 1,100 cities, the statement said.