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Microsoft’s technical glitch causes widespread travel chaos worldwide. Check-in systems at the Mumbai Airport and other airports across India were down causing commotion for passengers on July 19 morning. Airlines particularly IndiGo, Akasa and SpiceJet were affected due to check-in systems down. Passengers around the world were stranded as flights were grounded, operations disrupted. As per airline officials, GoNow , the check in system is facing global outage since 10:45 AM. The check-in systems are down across India. Impact on flights so far has been minimal, some flights being delayed as airlines are using alternate methods like Excel to check-in and manage booking services, officials added. However, web-check in feature temporarily unavailable for passengers across India.
Akasa Airlines announced that some of its online services will be temporarily unavailable at the Mumbai and Delhi airports, saying,” Due to infrastructure issues with our service provider, some of our online services, including booking, check-in and manage booking services will be temporarily unavailable.”
The airline added, “Currently we are following manual check-in and boarding processes at the airports and hence request passengers with immediate travel plans to reach the airport early to check-in at our counters. We sincerely regret the inconvenience caused and want to assure you that our teams are working with our service provider to resolve the same at the earliest.”
#TravelUpdate: Due to infrastructure issues with our service provider, some of our online services, including booking, check-in and manage booking services will be temporarily unavailable. Currently we are following manual check-in and boarding processes at the airports and hence…
— Akasa Air (@AkasaAir) July 19, 2024
— IndiGo (@IndiGo6E) July 19, 2024
“We are currently experiencing technical challenges with our service provider, affecting online services including booking, check-in, and manage booking functionalities. As a result, we have activated manual check-in and boarding processes across airports. We kindly request passengers with upcoming travel plans to arrive at the airport earlier than usual to complete check-in at our counters. We sincerely regret for any inconvenience this may cause and assure you that our teams are diligently working with our service provider to resolve these issues promptly. Thank you for your patience and co-operation during this time.”
#ImportantUpdate: We are currently experiencing technical challenges with our service provider, affecting online services including booking, check-in, and manage booking functionalities. As a result, we have activated manual check-in and boarding processes across airports. We…
— SpiceJet (@flyspicejet) July 19, 2024
Stranded passengers takes to X to vent out frustration following the glitch
VIDEO | Passengers stranded at Goa airport following a technical glitch with the check-in system. Further details are awaited.
(Full video available on PTI Videos – https://t.co/n147TvqRQz) pic.twitter.com/XAYjtLRlpJ
— Press Trust of India (@PTI_News) July 19, 2024
@IndiGo6E Stuck at Dubai airport for over an hour now. Check-in servers down, no movement in sight. Frustrating start to travel. @DubaiAirports any updates? #DubaiAirport #TravelTroubles pic.twitter.com/fsU6XesWsD
— Sameen (@MarketWizarddd) July 19, 2024
The US faced initial glitches late Thursday as Microsoft services, including Azure and 365, encountered issues. The London Stock Exchange (LSE) Group reported a global technical problem hindering news dissemination. These incidents followed Microsoft’s announcement of resolving an Azure cloud services outage. A Microsoft spokesperson assured that investigations are ongoing to address the reported outages and concerns.
Thousands of users across the world reported problems with Microsoft 365 apps and services to Downdetector.com, a website that tracks service disruptions.
Microsoft said it is investigating the issue “impacting users ability to access various Microsoft 365 apps and services”.
“Our services are still seeing continuous improvements while we continue to take mitigation actions,” according to Microsoft 365 Status post on X.
The glitch is causing users to see the Blue Screen of Death error messages, and there are widespread reports of disruptions in international airlines, banks and media outlets.
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