It is a very common phenomenon when a flight is delayed due to technical reasons and the onboard passengers generally get annoyed with the delay. However, in the recent incident, an early morning Air India flight that was flying from Delhi to Mumbai was delayed due to an elderly woman because she had forgotten her passport bag at the security check-in.

Co-incidentally senior journalist Vir Sanghvi was on the same flight too. He took to micro-blogging site Twitter to share the incident and praise the airline and their crew for the lovely effort.

He tweeted, “On a @airindiain flight. Ready to take off but an elderly passenger just realised she forgot her passport bag at security. Annoying to wait but heartwarming to see the staff run back to look all over for it. They found it. An airline with a heart. Could have been your mom or mine.” (sic)

The delay was caused due to an elderly woman forgot her passport bag at the security and the crew of the airline helped the woman to find the bag. In the end, they were able to find the bag and returned it to the woman.

As soon as Sanghvi shared the tweet, it went instantly viral and is winning the hearts of the netizens. Soon Twitter users started sharing their great experiences with the airline.

One user wrote, “Every time one gets annoyed with @airindiain — by the compulsory (bad) vegetarian food, or delays or that they gutted their once excellent IFE  — comes a reminder of how wonderful the crew and ground staff are. I try not to fly any other airline if I can help it.” While the other wrote, “Something about AI. They even fuss if you refuse a meal. Have a huge soft corner for them.”

Check out the Twitter reactions here:

Do let us know what do you think about this heartwarming incident by the national carrier.