Paytm has become a way of living for many people in the recent times. With demonetisation leaving us stranded, confused and cashless, Paytm became India’s favourite payment wallet. The mobile wallet and e-commerce application had record downloads and increased its user base exponentially. The app hit more than five million transactions days after Prime Minister Narendra Modi announced the government’s decision to make Rs 500 and Rs 1,000 notes defunct from midnight November 8. However, Paytm users who had the iOS platform were in for a shock when the app was taken off the Apple App store. This caused an uproar on the microblogging site Twitter, as enraged Apple users shared their woes.
The Noida-based company delisted its app on the Apple store after a bug prevented users from making payments through the app. Various irritated users took to Twitter to express their angst on this sudden downtime of Paytm that left many stranded. Check out some of the tweets here. ALSO READ: Paytm briefly deleted app from Apple store for update, new improved app up for iPhone users
While some people were saved by their emergency cash, others were left troubled as bank transactions and payments all stayed frozen on their app. Many raised questions on the path of a cashless India, as the app makers continued to stay silent, even as users suffered for hours.
E-mails marked to Paytm’s ID for the errors also began to bounce, making people more angry and causing more trouble for thousands. Some people had their vacations ruined by this sudden downtime of the app, which is said to be caused due to a bug.
The app finally came back on the Apple store today after resolving the issue. Paytm Founder Vijay Shekhar Sharma took to Twitter to inform the users about the app finally fixing the bug and asked the users to update their app.
However users who have updated the app still claim that the problems persist. While some are not able to see their balances reflected, others are not able to pay their bills. Some users are also having trouble installing the update.
This incident clearly shows why India is not ready for a cashless or even a less-cash economy. As mobile payment apps stay down for days, is our country headed on the right track?