Audi, a popular German luxury car manufacturer organized 7th edition of the Audi Twin Cup whichi witnessed great participation across 37 Audi dealerships throughout the country. The coveted championship titles were kept on the line which saw participation from a total of 123 teams comprising of 370 Audi dealer technicians and service advisors. Moreover, 6 Technical and 6 Service teams made it to the exciting finals where the team from Audi Gurgaon bagged the top spot in the Technology category and Audi Bhubaneshwar topped in the Service category. Mr. Alexis Joseph – Head of Aftersales, Audi India – handed over the Audi Twin Cup trophy to the winners of the Technology category, while Mr. Detlef Viete Regional Aftersales Manager, AUDI AG – handed over the Audi Twin Cup trophy to the Service category winning teams in a glittering ceremony held at the Oberoi Gurgaon on December 14th, 2017.
The Audi Twin Cup is an initiative to recognize our dealer partners delivering exceptional customer service. We have invested extensively in training our staff over the years for strengthening the service levels. This has worked brilliantly with our teams displaying outstanding technical know-how and consistent customer focus. It is clearly reflected in the excellent performance of the team representing Audi India at the recently concluded World championship of the Audi Twin Cup 2017, said Mr. Rahil Ansari, Head, Audi India .
This year too, the competition had been fierce amongst the competing teams with excellent demonstration of technical knowledge and service coordination. The competing teams achieve first-class results through optimal cooperation between service technicians in the workshop and service advisors interacting with the customer. The winners had to deliver on a framework moderated by AUDI AG validating that the Audi service in India is at par with other markets internationally. Audi India is committed to enhancing the ownership experience and ensuring that every touch point is managed in a way that is relevant and meaningful to todays customer, added Mr. Ansari.
The Audi Twin Cup tests the customer orientation and technical knowledge of the participants. The technicians and service advisors compete in the areas of diagnostics and repair, as well as in personal customer support. In addition to specialist competence, close and efficient cooperation between service advisors and service technicians is the primary determining factor in achieving top performance in realistic work situations.
In the keenly contested India finals of the seventh edition of the Audi Twin Cup, the team from Audi Gurgaon exhibited exemplary technical skills to emerge as a winner in the category of Technology, while Audi Bhubaneshwar demonstrated their expert service skills to bag the title in the Service category. The winning teams will go on to represent India at the World Finals in 2018 competing with around 70 teams from 38 countries. The Audi Twin Cup is held every year worldwide since 1996 and sees participation from all members of the Audi dealer network.