Indian railways became the first company in the country to provide customer complaint services on a mobile app besides providing the facility online by launching a complaint management system (Coms). The Coms comprises the mobile app, an online portal backed by a centralised grievance redressal monitoring system and a mobile network messaging facility.”Passengers can also SMS their complaints on the mobile number,” the railway authorities said in a statement. Also Read - Maharashtra: 35 Percent Schools Reopen After 8 Months, Only 5 Percent Students Attend

Railway Minister Suresh Prabhu on said the app and the web portal will act as a suggestion forum as the complaint can be tracked once the supplicant registers with the app or online. He said the railways welcome suggestions from people to further improve passenger services and valuable suggestions on this newly launched portal can be incorporated in all possible ways, if found suitable. Also Read - Puducherry Proposes 10% Quota For Government School Students in Medical Courses

Indian Railways said the mobile application was launched on the Android platform and will be soon available in Windows phones. “Complaints will be provided with a unique complaint ID number (and) complainants can use the unique ID number to track progress of complaints,” the authorities said. Also Read - West Bengal MBBS Seats Increased to 4,000: CM Mamata Banerjee

Suresh Prabhu announced the Railway Budget for 2015-16 on February 26. To read more more stories on Rail Nudget 2015-16 click here

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