
Analiza Pathak
Born in Guwahati, raised in Mussoorie and Delhi, She grew up reading magazines more than textbooks. She is an experienced writer/editor and has shifted focus to various aspects of communication. Her a ... Read More
New Delhi: In a move aimed at promoting green and sustainable mobility and enhancing the quality of transportation services in the national capital, the Delhi government has notified the ‘Delhi Motor Vehicle Aggregator and Delivery Service Provider Scheme 2023’, which sets the stage for comprehensive regulation and licensing of aggregators providing passenger transport service and delivery services.
Delhi Transport Minister Kailash Gahlot emphasized the long-standing need for licensing and regulation of aggregators to ensure smoother operations for the people of Delhi. Notably, this scheme is the first in India to define phase-wise electrification targets for operators, aligning with India’s goal to achieve net-zero emissions by 2070.
The scheme applies to aggregators, delivery service providers, or e-commerce entities operating within Delhi. It will cover those with 25 or more motor vehicles (two-wheelers, three-wheelers and four-wheelers, excluding buses) in their fleet and who use a digital intermediary such as an app or web portal to connect with consumers for their services.
To enhance customer satisfaction, the scheme establishes strict standards for service quality. This includes requirements for vehicle cleanliness, driver behaviour and timely resolution of customer complaints.
This comprehensive regulatory framework aligns with the Delhi government’s commitment to fostering sustainable and eco-friendly transportation solutions.
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