New Delhi: The Central Industrial Security Force (CISF), which is responsible for the safety of airports across the country has asked its personnel not to be over-friendly with passengers as it shifts from a ‘broad smile’ concept to a more disciplined and ‘sufficient smile’ theory to welcome flyers so that it can focus more on further improving their duties.
“We cannot be over-friendly with the passengers because one of the reasons cited as to why 9/11 (the 2001 terror attack on twin towers in US) happened…was excessive reliance on passenger-friendly features where security personnel went out of the way to ensure that the passenger is facilitated, thereby compromising on security,” said CISF Director General (DG) Rajesh Ranjan.
He added,”Friendly smiles are good but focus should be on the core duties (of security) that we perform at the airports.”
Echoing similar views, CISF’s Additional DG and chief of aviation security M A Ganapathy said,”From broad smiles, we are now coming to a sufficient smile system as focusing on the core area of ensuring fool proof security is more important.”
At present, the paramilitary force guards nearly 60 civil airports of the country and has also made a case for installation of body scanners for passenger screening and procurement of body-worn cameras for its personnel to make security system robust at airports.
While the scanners will ensure that a traveller does not conceal any item in his body that could be a security risk to the terminal or in the aircraft, the body cameras will be sported by CISF jawans for audio-visual recording of the interaction between them and the arriving passenger and its feedback will be used to better flying procedures and ensure correct behaviour by both parties.
The scanners will be procured by the airport operators after approval from regulatory authorities like BCAS, the body-worn cameras will be purchased by the force once it gets the required budget, ADG Ganapathy said.
(With inputs from agencies)