Hyderabad: Swedish furniture major IKEA’s first Indian store in Hyderabad again found itself in trouble after a customer who bought a chocolate cake from its food outlet complained there was an insect in the food. While the customer, Kishore, had tweeted on September 12 that he had found an insect in the cake that he had bought for his daughter, Ikea apologised to the customer on Thursday and assured steps to prevent recurrence of such incidents. This is the second time a customer has complained about the food sold at the outlet since it opened on August 9.Also Read - Binge on These Healthy Alternatives This Festive Season
On September 2, a customer reported a worm in the vegetable biryani he had ordered. Ikea India then took vegetable biryani and samosa off its menu and apologised to the customer. Also Read - Should Leftover Food be Stored in Fridge? Here's What Ayurveda Says
Meanwhile, acting on Kishore’s tweet, the Greater Hyderabad Municipal Corporation (GHMC) has slapped Rs 5,000 as fine on the IKEA India management. In the earlier instance, it imposed a fine of Rs 11,500 on the firm. On Thursday, Ikea regretted the latest episode and its spokesperson said, “In our Hyderabad restaurant when a customer was eating a chocolate cake which he bought, a fly was seen on the cake which eventually flew away. We regret this and apologize to our customer for the unfortunate experience. We are taking steps to avoid such occurrences.” Also Read - 5 Nutrition And Diet Tips Millennials Should Take From Mahatma Gandhi
A GHMC health official said samples of the cakes were collected for a lab test. In the earlier instance of caterpillar in biryani, the GHMC served notice to both Ikea and its Nagpur-based food supplier, Haldirams.
Meanwhile, IKEA store had received an overwhelming response on the first day of opening with people thronging the store, creating a stampede-like situation at the public opening on August 9. IKEA is famous for its affordable and ready-to-assemble furniture. It has opened a 13-yard store in the outskirts of Hyderabad along with a 1,000-seater restaurant.