New Delhi: Air carrier IndiGo on Monday confirmed that there is no change in the airline’s web check-in practice. IndiGo clarified that the additional charges are only for the advanced selection of seats and there will be no extra charge for the web check-in.
IndiGo released a statement saying, “The airline has neither changed its web check-in policy nor is there any charge for web check-in.” It added, “Further, a convenience fee is collected for operating the online booking system, to help passengers to book tickets online while using a credit/debit card/net banking. Moreover, you may get in touch with the available staff at the counter for assistance.”
IndiGo also clarified that a child above the age of two years will be allocated a seat and the same goes for each passenger. It must be noted that passengers travelling under corporate booking are entitled to free of seats for the web check-in.
The advanced seat selection will help us the airline to serve different customer segments as per their requirements. For example, passengers who would prefer to have extra leg-room seats or would like to be seated together on a flight can make advance reservations and minimise any inconvenience of their preferred seats were not available when they arrive at the airport for check-in.
Similarly, families or friends who would like to be seated together on a flight can make advance reservations and minimise any inconvenience of contiguous seats were not available when they arrive at the airport for check-in. The pricing of different seats is dynamic in nature and may vary based on aircraft type, length of the route, occupancy, days before departure etc.
The incident came to light after a passenger raised the issue on Twitter on Sunday. The airlines had replied saying that according to a newly revised policy that came into effect from November 14, passengers using the web check-in facility can no longer select seats that don’t carry any overheads.