New Delhi: Domestic airlines IndiGo and Spicejet recently announced that passengers will now be charged for doing web check-ins. Further, it is being expected that other low-cost carriers will follow suit. The decision comes at a time when airlines are struggling with the budget, and hence, trying to employ cost-cutting measures.
However, if a flyer is doing a check-in at airports, they will not have to pay up. Earlier, extra fees was required only for few seats like the aisle, indow-facing, or a seat with additional legroom, only if the passengers chose to do check-in online, Business Standard noted.
The low-cost airlines can’t afford to raise ticket fees fearing stiff competition from other carriers, so they are choosing to go for cost-cutting methods to make up for increasing expenses.
An IndoGo spokesperson told Times of India, “Based on consumer preferences, we have made some changes in pricing for an advance selection of seats. While different prices for different category of seats were always there, we have further refined the price categories based on the customer preferences observed. This is a usual practice followed by most airlines globally and in India. We are continuously evaluating consumer preferences and making pricing adjustments as per consumer demand.”
Meanwhile, the decison has not gone down well with the flyers and has been received with anger. Flyers have taken to Twitter and urged civil aviation minister Suresh Prabhu and his deputy Jayant Sinha to stop the practice.