International Roaming SIM Card Rules Changed In India. Read Details HERE

New Delhi: As part of reforms for the telecom sector, the Telecom Department under the Union Ministry of Communications on Tuesday revised the policy for issuance and renewal of No Objection Certificate (NOC) for sale or rent of international roaming SIM cards and global calling cards of foreign operators in India. The move is taken in an effort to safeguard the interests of Indian telecom consumers travelling abroad, and also to streamline the procedures in line with the other licenses and registrations.

The Ministry, in an official release, said the revised terms and conditions have been finalized by DoT after deliberations on the suo-motu recommendations of the Telecom Regulatory Authority of India (TRAI) on the sale and rent of international roaming SIM Cards and global calling cards of foreign operators in India.

What Does Revised Policy Mendates?

1. The revised policy mandates the NOC holders to make provision for providing information regarding customer care service, contact details, escalation matrix, itemised bills, information related to tariff plans, services offered, among other things.
2. Provision has also been made to strengthen billing and consumer grievance redressal mechanism to facilitate time bound resolution of grievance by the NOC holders with provision for Appellate Authority in DOT.
3. The revised policy also streamlines the application process, along with other procedures for the NOC holders in line with the other licenses or registrations in the DOT and to facilitate the resolution and management of the issues of the NOCs holders.