New Delhi: In a case of unfair trade practice, a consumer forum directed a Powai restaurant in Mumbai to pay Rs 10,000 as compensation to a Ghatkopar woman for refusing to scrap the service charge levied in addition to the goods and services tax (GST), stated a report.
The complaint was filed by Manisha Banavalikar on April 7, 2018, in additional Mumbai suburban district consumer disputes redressal forum, added the report. The bill cost a total of Rs 2,142 of which Rs 1,650 was the cost of the food and the rest included a 10 per cent service charge of Rs 165 and an 18 per cent GST of Rs 326, stated the woman in her plea, according to the report. It must be noted that Banavalikar had had dinner with her family at Mini Punjab’s Lakeside restaurant on October 14, 2017, as per the plea.
The woman had allegedly faced humiliation when she brought the issue to the restaurant manager’s notice. Thus, Banavalikar had to pay the full bill amount, stated the report. Thereafter, the woman submitted the bill in the forum by following the guidelines mentioned in the official website of the consumer affairs ministry. “Instead of deducting the service charge amount, the manager humiliated my client. Hence it was necessary to approach the consumer forum to establish the rule of law. Hope this judgment serves as a deterrent to other restaurants that commit such malpractices,” said Banavalikar’s advocate Amit Pai, as quoted by a Times of India report.
Slamming the complaint as false and baseless, the restaurant refuted all the allegations levied by the woman. However, as per the report, the consumer disputes redressal forum had ruled in favour of Banavalikar.