New Delhi: The problem of call drops while speaking to someone is quite baffling and even the Prime Minister isn’t spared. Prime Minister Narendra Modi on Wednesday spoke of the challenge completing calls while travelling from the Delhi airport to his official residence. The PM then directed the telecom department to find tech solutions to the problem and ensure mobile operators provide the consumers’ satisfaction.

The plight came to notice after PM Modi’s monthly web-based interaction, Pragati initiative with top secretaries. Telecom secretary Aruna Sundarajan shared details of complaints that the department receives from consumers, which included call drops. As per an official, PM Modi spoke about how people were seen trying to make calls repeatedly as they touched the Delhi airport. He went on to describe the problem of call drop as a countrywide menace. While describing it as a major problem, Modi said that there is an urgent need to address this issue which plagues a lot of consumers.

“The PM said that resolution of issues related to the telecom sector should be based on latest technological solutions. He emphasised that service providers must provide a high level of consumer satisfaction,” an official statement issued by the PMO said.

As per reports, Telecom secretary Aruna Sundarajan shared telecom regulator TRAI had brought Quality of Service (QoS) norms, which has provision for a poor network. Apparently, the earlier proposed norm of charging Re 1 for every three call drops did not take off. Sundarajan also added that mobile operators were against this stringent norm. As far as penalties collected from mobile operators were concerned, concerned, the ministry could not give any details.

Officials also said the PM has asked the telecom department to find solutions to mobile phone network-related issues in border areas to avoid enemies using this to execute their anti-India agenda.