Railways Mocks IndiGo Over New Check-in Rule, Asks ‘Why Pay More When You Can Board a Train’

This is the second time in the past week the railways has cashed in on an opportunity to wrest passengers from the airlines.

Published: November 27, 2018 9:00 AM IST

By India.com News Desk

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Indian Railways (File Photo)

New Delhi: Taking a dig at low-cost carrier IndiGo over its decision to levy charges for web check-in for all seats, the railways asked,”Why pay a premium for web check-ins on flights…when you can just take a train.”

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“No need to pay extra charges for Web-Checkins. No long queues for checking in your luggage. Avoid unreasonable tariff andreduce your carbon footprint by travelling on the good old Indian Railways at affordable rates,” the tweet from the Ministry of Railways said in a tweet. The post was also shared on the ministry’s Facebook page.

This is the second time in the past week the railways has cashed in on an opportunity to wrest passengers from the airlines.

On Monday, IndiGo  issued a clarification stating that it has “neither changed its web check-in policy nor is there any charge for web check-in”.

“IndiGo confirms that there is no change in the airline’s web check-in practice,” adding that passengers who have no preferences for seats and would not like to pay extra for advanced seat selection “can either reserve any free seats available at the time of web check-in or will, of course, be assigned seats at the time of airport check-in”.

The statement comes after rising concern among customers following a revision of Indigo’s web check-in policies. Indigo had responded to a customer query on Twitter, confirming the change in its policies.

“Advance selection for a small fee helps consumers reserve the seat of their choice. While the preferred seat pricing starts as low as INR 100, there would be some seats that may be available for free depending on the market dynamics for the flight. Thus, there are some seats that are available for free at a certain time period before departure,” the airline clarified.

“IndiGo customers will NOT compulsorily have to pay for the seats. The pricing is only for advance selection of seats. When the customer checks-in at the airport, the seats would be assigned for free. That said, there is no guarantee that the seat of choice for the passenger would be available at the time of airport check-in,” Indigo’s statement read further.

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Published Date: November 27, 2018 9:00 AM IST