Updated: November 7, 2017 11:42 PM IST 
New Delhi, Nov 07: A video of an IndiGo ground staffer manhandling a 53-year-old passenger on the tarmac of Delhi’s Indira Gandhi International airport emerged on Tuesday. The scuffle between the passenger and the staffer took place on October 15 when the former was boarding a shuttle to his flight.
The passenger, named Rajiv Katyal, got into an argument with the staffer when he was stopped from boarding the shuttle. The argument turned into a fight when the staffer used mild force on the passenger. While a staffer was trying to pacify Katyal, another pinned the passenger to the ground and throttled him. The fight continued for 81 second.
Meanwhile, IndiGo has issued an apology to the passenger. IndiGo’s president said that the incident was investigated and stern action was taken against the staff.
Leading daily Times of India quoted IndiGo president Aditya Ghosh’s statement: “I acknowledge the unpleasant experience our passenger went through, while engaging with our staff at Delhi airport. My personal apologies as this does not reflect our culture. I had personally spoken to the passenger and asked for an apology. At IndiGo, dignity of our passengers and staff is of utmost importance. Any act that compromises the dignity of either is of a serious concern to us. Under the code of conduct violation, this incident was investigated and stern action was taken against the staff. Once again my personal and sincere apologies to the affected passenger.”
Reacting over the incident, Civil Aviation Minister Ashok Gajapathi Raju said,”Seeking report from DGCA. Violence of any sort is deplorable and should result in criminal action.”
Seeking report from DGCA. Violence of any sort is deplorable and should result in criminal action: Civil Aviation Minister AG Raju #IndiGo
— ANI (@ANI) November 7, 2017
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