New Delhi: A case has been registered against Amazon’s India head and three other persons after a customer claimed to have received soap instead of a mobile phone, police said Tuesday. The case was registered at the Bisrakh police station in Greater Noida.

According to the complainant, he had ordered a mobile phone through the Amazon website. When he got the delivery on October 27 and opened the parcel, he found soap instead of the phone in it.

Circle Officer at Bisrakh Nishank Sharma said that based on a complaint from the man, an FIR has been registered against Amazon’s country head Amit Agrawal, logistics firm Darshita Pvt Ltd directors Pradeep Kumar and Ravish Agrawal and delivery boy Anil.

However, the company is extending cooperation to police and is also taking all fraud incidents seriously. They have been booked under Indian Penal Code sections 420 (cheating and dishonesty), 406 (criminal breach of trust) and 120B (party to criminal conspiracy), according to police.

Sharma said legal proceedings have been initiated in the case. When contacted, Amazon confirmed the incident and said they have processed the refund to the complainant.

“As India’s most trusted online marketplace, we take incidents of fraud seriously. A case has been reported at the Bisrakh police station in Greater Noida. Local police have taken charge and we are extending all support or information that they need,” it told.

In a similar incident, a man in Maharashtra had filed a complaint against a leading online retailer for allegedly sending him a piece of brick instead of a mobile handset that he ordered. Gajanan Kharat, a resident of HUDCO area had told the police that on October 9, he had placed an order for a mobile phone on the shopping site and also paid Rs 9,134 for it.

Kharat had subsequently received a message from the e-commerce company that the product would be delivered in a week’s time. The man had received a packet from the retailer and when he opened it, he allegedly found a piece of brick inside it instead of the mobile handset.

Kharat had lodged a complaint against the e-commerce company at the Harsul police station. The police official had said they have registered a case under IPC sections pertaining to cheating and are probing it.

(With agency inputs)