New Delhi: Google sent a customer 10 Pixel handsets worth over $9,000 after he requested a refund for a defective Pixel 3 smartphone.Also Read - Google Discontinues Pixel 3a, Pixel 3a XL to Make Way For Pixel 4a Release
“Every large company has its fair share of customer service issues, but Google seems to always find the most perplexing ways to screw up. Case in point, one Reddit user has posted a story in hopes of getting Google’s attention. Also Read - Google Pixel 4 exclusive recorder app now available for Pixel 2, Pixel 3 and 3A
“After returning a defective Pixel 3, Google didn’t issue a refund. Instead, it sent 10 Pixels when the user bought a replacement,” the Android Police reported late on Thursday. Also Read - Google Pixel 3, Pixel 3a facing crash issues with the latest December security update
The tech giant can’t force this user to return those Pixel devices, but the user is reportedly trying to get them returned.
According to the user, Google only refunded $80 for tax on the original faulty device.
“That leaves $900 owed (apparently this was a 128GB model). However, Cheetohz (the user) went ahead and ordered a new pink Pixel in a separate transaction. Google’s shipper somehow thought the order was for 10 pink phones, and that’s what they sent,” the report added.