New Delhi: Facebook-owned messaging app WhatsApp has discovered a new WhatsApp bug that has the power to delete media files on Android devices. To make the app better and more efficient, WhatsApp updates introduce new features and tools on a monthly basis. However, the recent update in WhatsApp that reportedly made its way into beta users of WhatsApp for Android 2.19.66 version is problematic. Therefore WhatsApp has cautioned the users from updating the app even by mistake.

Users who faced the problem while downloading the update reported the bug on Twitter. Here are some of the users who faced the problem:

One user tweeted, “So Android Auto has a bug affecting some phones that makes it unable to send WhatsApp messages. This is pretty critical as I use it ALL the time. Guess its back to the iPhone.”

Another user with the name Hippie des bois tweeted, “It’s 20 minutes since the WhatsApp bug has arrived, we are neither able to call or send messages though we waited for the whole week.”

Meanwhile, WhatsApp is yet to fix the bug. WhatsApp is also banning accounts of users who use modified versions of the app including WhatsApp Plus and GB WhatsApp for security reasons. The Facebook-owned messaging app is banning accounts of these altered versions developed by third-parties where the company cannot validate their security practices. These unofficial apps violate the Terms of Service clause of the official app.

WhatsApp wrote in a post on Monday, “If you received an in-app message stating your account is ‘Temporarily banned’ this means that you’re likely using an unsupported version of WhatsApp instead of the official app.” The accounts have not been banned permanently, although users have been advised to back their chats up before making the switch. “You must download the official app to continue using WhatsApp,” the post noted.

(With Agency inputs)