“Samsung sold its Galaxy S20 as a high-end option for consumers, with a ‘professional’ grade camera, charging upwards of $1,600 per device, only to have them suddenly lose a major aspect of their functionality,” said Steve Berman, managing partner of the law firm. The law firm said that Samsung sold its smartphone range with a defect affecting the rear camera module’s glass that shatters spontaneously, with no external force applied, even when the phone is inside a protective case. Also Read - Flipkart to Ramp Grocery Ops For Contactless Doorstep Delivery
The defect is said to be affecting the entire Galaxy S20 series including the Galaxy S20, Galaxy S20+, Galaxy S20 Ultra, Galaxy S20 FE and all the 5G variants of these phones as well. Also Read - Say What!? This AI System Can Detect Sarcasm in Social Media Posts
Notably, this issue has been around ever since the phone series first launched as a certain owner of the Galaxy S20 reported about the issue on Samsung’s community website just four days after it went on sale. However, according to the customers, the company refused to cover the issue under warranty, the report said.
(With inputs from IANS)