New Delhi: Amid the coronavirus lockdown, many retailers and online grocery stores like Amazon, Big Basket and Grofers are reportedly facing major issues in delivering products to their customers, as law enforcement authorities have wrongly interpreted the lockdown orders. Also Read - 'Chalk For Eating' Put up For Sale on Amazon, Users Post Sarcastic Comments & Slam Company For Enabling Eating Disorder
As per the government order, essential services such as deliveries of groceries are allowed to function while the nation remains in lockdown. However, due to lack of clarity of rules, local authorities and police stations, are now shutting down warehouses, stopping trucks with supplies at state borders and harassing delivery boys, thereby causing a lot of inconvenience to both the retailers and consumers. Also Read - Former Amazon Worker Sues E-commerce Company For Not Providing 30-minute Lunch Break
“We cannot deliver although there is a clear guideline from the ministry of consumer affairs, still there is a problem and it isn’t getting executed well at the ground level. Few of our guys went out, and they were stopped, and some were even beaten up. It’s a grave situation, and customers are crying for the food to be delivered we are gearing up,” Hari Menon, CEO, BigBasket told The Hindu. Also Read - Amazon Gets Notice From Delhi HC on Plea Against Future Group-Reliance Deal
It is because of these gaps in communication and uncertainty over the lockdown that many stores have been forced to shut down while others have to go through a lot of hurdles in ensuring deliveries on the right time, while frantic consumers have been complaining about not getting their orders.
Grofers founder Albinder Dhindsa too complained about the same on Twitter, and informed that the company has now a backlog of over 2 lakh orders, because of the prevalent confusion.
“The big issue is the lockdown and lack of clarity of rules because of which we are unable to deliver. However, things are getting better now and our priority is to clear the backlog,” Dhindsa told Business Today.
The Retailers Association of India (RAI) has now requested all the State Governments to allow all food and grocery stores to stay open during the lockdown period, which would also deter people from stepping outside.
“Most of the State Governments have agreed with RAI’s view that shutting of stores selling essential daily need items will cause gross inconvenience to citizens and may set off panic buying of daily need items, thereby creating a shortage for the needy,” RAI said in a statement.