The 24-year-old female Preeti Singh recently experienced discrimination by the Uber cab drivers. The female was disheartened and taken aback as she used app based cab service provider Uber. The woman who hails from Delhi faced humiliation from the two separate Uber drivers on the same day. Within no time, she posted the entire incident on social media-Facebook. Preeti wrote about the discrimination that she faced as a woman in a wheelchair on Monday left her shocked. Singh said that she felt insulted by the Uber cab drivers as she uses a wheelchair because she is differently-abled. In the Facebook post, the female recounted the horrifying incident that the driver kept saying that his car would get ruined due to Singh’s wheelchair. Singh had to tell her brother to clean the vehicle as soon as she reached her destination. “I pay for your services, no one’s doing any charity, then why is it that I still have to feel this way just because I’m a wheelchair user?” says Preeti.Also Read - Uber to Shut Services in Belgium on Nov 26 After Court Ruling
“I’m not ashamed of my disability. I endure it every day,” says Preeti Singh to NDTV. The lady further even said that not every car driver has treated her in this way. She says that the need to train and refine drivers about the issue is a must. Singh further even gave some important pointers and solutions to help people who are disabled and are travelling. “Uber drivers are very good in general. It is the reason people use it, right? But there are times when they create a lot of fuss about it. I agree that they might have an issue with a wheelchair because sometimes they are not the owners of the car. If something happens to the car, they will be charged,” she said. Also Read - Breaking News Highlights: 4 NDRF Teams Deployed in Tamil Nadu as IMD Issues Alert of Cyclonic Circulation
Read her full post here.
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Within no time, Singh’s Facebook post viral on social media and Uber representatives contacted her after 14 hours and assured her that they would take strict action against those cab drivers. As per the NDTV report, it is stated that Uber will be reviewing the matter internally and the Uber also has a zero-tolerance policy towards discrimination of any kind. “I’m sorry to hear about what happened yesterday. As discussed over the phone, I’ve taken your feedback into strong consideration in order for us to make the improvements you look forward to. While I wouldn’t be able to provide an ETA, I can certainly assure you that we will take a closer look into this,” the company replied to Preeti in an e-mail. The email further read, “Considering that you’ve made a special request of not taking severe action against any driver partner, we will work towards improving our driver standards instead of imposing any action against the drivers in question.”
On Tuesday, Uber Technologies Inc was sued by disability rights groups and wheelchair users accusing of violating New York City human rights laws. They were accused of not making their vehicle accessible for the disabled people. The complaint read that Uber was engaged in pervasive and ongoing discrimination due to which people using the wheelchairs could only use a few vehicles of its more than 58,000 vehicles running in the entire city.
According to the complaint filed in the state Supreme Court in Manhattan, it is reported that Uber’s popularity is growing by each passing day and a half of the taxis in the New York city will be made wheelchair-accessible by 2020. The Uber released a statement and spoke about its technology, “has expanded access to reliable transportation for people with disabilities and that it will continue advocating for a solution that offers affordable, reliable transportation to those who need a wheelchair accessible vehicle.”
“Uber drivers are not alone who have behaved rudely with me. I have faced the same issue with Ola cab drivers too. At least, with Uber, the drivers accept to give me the ride, no matter how reluctantly. I remember an Ola driver saying no up front because I have a wheelchair,” Preeti was quoted by Hindustan Times. Singh stated that she is ready to give Uber another chance. But this is surely not expected from such famous and renowned cab service Uber, shameful act.