San Francisco, Dec 30: In a fresh bid to combat abusive behaviour, micro-blogging site Twitter is revising its rules to tackle hateful conduct including spreading of terror messages online. “We believe that protection from abuse and harassment is a vital part of empowering people to freely express themselves on Twitter,” Megan Cristina, director, trust and safety at Twitter, posted in a blog. Also Read - Twitter Announces New Feature That Would Let Users Charge Followers, Netizens React
“The updated language emphasises that Twitter will not tolerate behaviour intended to harass, intimidate, or use fear to silence another user’s voice. As always, we embrace and encourage diverse opinions and beliefs but we will continue to take action on accounts that cross the line into abuse,” she posted. Over the past year, Twitter has taken several steps to fight abuse in order to protect freedom of expression. (ALSO READ: Actor Russell Crowe blasts airline on Twitter) Also Read - Information Technology Rules, 2021: Govt Announces Guidelines to Regulate Social Media, OTT Platforms | Key Points
It has empowered users with tools for blocking, muting and reporting abusive behaviour. “We evolved our policy to capture more types of abusive behaviour. We’ve also increased our investment in policy enforcement so that we can handle more reports with greater efficiency, and bolstered educational resources through a new Twitter Safety Centre,” Cristina wrote. Also Read - Facebook, Google, Microsoft, TikTok Adopt Australian Misinformation Code to Address Spread of Fake News
One of the areas Twitter found to be effective in this multi-layered strategy of fighting abuse is creating mandatory actions for suspected abusive behaviour such as email and phone verification and user deletion of Tweets for violations. “These measures curb abusive behaviour by helping the community understand what is acceptable on our platform,” the post read. The change comes when terrorist groups like Islamic State (IS) are using social media platforms like Twitter to spread its agenda and communicate with its followers.